Message-ID: <548F4D09.90104@landley.net> Date: Mon, 15 Dec 2014 15:05:13 -0600 From: Rob Landley User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Thunderbird/24.2.0 MIME-Version: 1.0 To: enh , toybox@lists.landley.net Subject: Re: [Toybox] mailing list archive not being updated References: In-Reply-To: Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit On 12/15/2014 11:15 AM, enh wrote: > the mailing list archives haven't been updated in quite a while... > > Note:The archive search index was last rebuilt at Friday, 28 Nov 2014 > 10:51:23 PST. Any postings after that will not be found by a search. > Index rebuild is usally done once every 24 hours for this list. You > can use a "View by date" link below to access more recent postings. > > http://lists.landley.net/pipermail/toybox-landley.net/ You might say I'm aware of the issue, yes. Whether or not Dreamhost is, I honestly couldn't tell you. My most recent reply to a support ticket on this issue was friday, but it's being going on for something like a year now. (The following refers back to earlier support tickets from before I switched email clients...) The 12/11 email at the end below (about moving the ticket into the specific support queue of somebody who wasn't there over the weekend) is the last I've heard from them so far. I can poke again if you think it would help? P.S. Sorry I haven't merged your last two patches yet, I was up until 5am debugging sed the last 2 nights in a row. Working on it... Thanks, Rob On 08/19/2014 11:36 PM, DreamHost Customer Support Team wrote:> ------------------------------------------------------------------------ > - After reading this response, please consider visiting > - the survey below to comment on its quality. Thanks! > - http://www.dreamhost.com/survey.cgi?n=92848670&m=1195514 > - > - If the service you received from us was exceptional, please consider > - tweeting your love for @dreamhost. It'll warm our hearts, soothe > - our souls, and get you good karma at some point down the road. > ------------------------------------------------------------------------ > On Tue, 19 Aug 2014, you wrote: > >> The top level lists.landley.net page says "the list overview page has been >> disabled temporarily". This "temporarily" has been at least a month now. >> >> Today, the mailing list archives went away. (Remember support ticket #6046062 >> from november? Well it happened again. >> http://lists.landley.net/pipermail/toybox-landley.net is 404, so is the >> aboriginal one.) >> >> I note that http://lists.landley.net/listinfo.cgi/toybox-landley.net is still >> there. Seems to be about the only thing that is... >> >> Rob >> > > > Hey Rob! > > I'm afraid that the List Overview Page has been disabled and that is > likely not going to be a temporary thing. However, we have been taking > some notes on what customers use this page for and why and are taking > metrics on that information. We may consider enabling that page again in > the future, but we'll first need to know what you need that specific page > for and why. > > Please reply back with that information and I'll gladly update our > internal notes on that and if we do end up re-enabling that page again, > we'll let you know since we'll also note down the ticket number for the > reply. > > > Thank you kindly, > > Jin K. > > DreamHost Support Team + support@dreamhost.com > Earn over $97 for each referral: http://www.dreamhost.com/affiliates/ > To continue this support case, just reply to this email. > Open a new case at: https://panel.dreamhost.com/?tab=support > > On 10/02/2014 04:20 PM, DreamHost Customer Support Team wrote:> ------------------------------------------------------------------------ > - After reading this response, please consider visiting > - the survey below to comment on its quality. Thanks! > - http://www.dreamhost.com/survey.cgi?n=94860391&m=8852859 > - > - If the service you received from us was exceptional, please consider > - tweeting your love for @dreamhost. It'll warm our hearts, soothe > - our souls, and get you good karma at some point down the road. > ------------------------------------------------------------------------ > > Hello, > > I've answered your questions below: > >>>> > The top level lists.landley.net has been dead for months. (I'm not > entirely sure how to set up new lists without that page.) >>>> > > I'm sorry but I'm not sure what you're referring to. You can add more > discussion lists in your panel even without hosting. > > >>>> > The specific list pages for the existing mailing lists have gotten > progressively slower. They used to update more or less immediately, but > now they claim to update daily, except they don't: > > http://lists.landley.net/pipermail/toybox-landley.net/2014-September/date.html > > Currently says it most recently updated last thursday (which is an > improvement from saying wednesday all weekend), but I personally > responded to email on that list this morning, and the 28th, and the 27th, > and the 26th... > > Also, loading the web archive page (or individual posts) can take over 30 > seconds. >>>> > > I see that list is currently updated till October and loading > immediately. If you're seeing slowness it could be just a momentary load > on the server. But our archives are rebuilt daily so the panel should at > mos be only 24hrs behind. If it's beyond that let us know and we can > manually update them. > > Please let us know if you have any further questions. > > > > Chris J. > > DreamHost Dedicated Support Team + support@dreamhost.com > Earn over $97 for each referral: http://www.dreamhost.com/affiliates/ > To continue this support case, just reply to this email. > Open a new case at: https://panel.dreamhost.com/?tab=sn. > > On 10/19/2014 06:04 PM, DreamHost Customer Support Team wrote:> ------------------------------------------------------------------------ > - After reading this response, please consider visiting > - the survey below to comment on its quality. Thanks! > - http://www.dreamhost.com/survey.cgi?n=95476104&m=9256887 > - > - If the service you received from us was exceptional, please consider > - tweeting your love for @dreamhost. It'll warm our hearts, soothe > - our souls, and get you good karma at some point down the road. > ------------------------------------------------------------------------ > > Hi there Rob! > > I'm terribly sorry for the delay in response to this matter... > > I've looked into the 'toybox' list and it looks like that has archived > since you placed this ticket: > > Last message date: Fri Oct 17 20:01:18 PDT 2014 > Archived on: Sat Oct 18 16:14:57 PDT 2014 > > I don't see any issues with the 'che' mailman server any time recently, > so I'm not sure what might've been up as the archive looks to have been > updated properly at this time. If you can reply back with further > specifics to this matter, we can take another look into this for you. Let > us know. > > > Thank you kindly, > > Jin K. > > DreamHost Support Team + support@dreamhost.com > Earn over $97 for each referral: http://www.dreamhost.com/affiliates/ > To continue this support case, just reply to this email. > Open a new case at: https://panel.dreamhost.com/?tab=support > > > On Sat, 18 Oct 2014, you wrote: > >> It's doing it again. >> >> http://lists.landley.net/pipermail/toybox-landley.net/2014-October/date.html >> >> Last updated Thursday October 16th. It is currently Saturday October >> 18th. (Even waiting 24 hours to respond to new mail is a bit silly, but >> waiting multiple days is not fun.) >> >> Rob >> > On 10/20/2014 11:52 PM, DreamHost Customer Support Team wrote:> ------------------------------------------------------------------------ > - After reading this response, please consider visiting > - the survey below to comment on its quality. Thanks! > - http://www.dreamhost.com/survey.cgi?n=95510717&m=814504 > - > - If the service you received from us was exceptional, please consider > - tweeting your love for @dreamhost. It'll warm our hearts, soothe > - our souls, and get you good karma at some point down the road. > ------------------------------------------------------------------------ > > Hi again Rob! > > I've looked into this matter and it looks like the 'scooter' mount was > not mounted, and the archives are stored on that mount. That's why the > list was showing a 404 for the list archives while the mailman panel > itself was working okay. > > I've gone ahead and had 'scooter' mounted back to the 'che' mailman > server and that looks to have fixed the issue with the archives as that's > all coming up for me now. > > Looks like you're all set! Please reply back if you have any other > questions at all. > > > Thank you kindly, > > Jin K. > > DreamHost Support Team + support@dreamhost.com > Earn over $97 for each referral: http://www.dreamhost.com/affiliates/ > To continue this support case, just reply to this email. > Open a new case at: https://panel.dreamhost.com/?tab=support > > > On Mon, 20 Oct 2014, you wrote: > >> Now going to http://lists.landley.net/pipermail/toybox-landley.net/ says: >> >>> Forbidden >>> >>> You don't have permission to access /pipermail/toybox-landley.net/ on this >> server. >>> >>> Additionally, a 404 Not Found error was encountered while trying to use an >> ErrorDocument to handle the request. >> >> Guys, please. I actually use this service, and it's gone repeatedly >> wonky for over a month now. >> >> (And the top level index of lists I've created is _still_ "temporarily" >> disabled. Is this service deprecated? I can secure alternate mailing >> list hosting if necessary...) >> >> Rob >> > On 10/22/2014 10:50 AM, Rob Landley wrote:> On 10/20/14 23:52, DreamHost Customer Support Team wrote: >> ------------------------------------------------------------------------ >> - After reading this response, please consider visiting >> - the survey below to comment on its quality. Thanks! >> - http://www.dreamhost.com/survey.cgi?n=95510717&m=814504 >> - >> - If the service you received from us was exceptional, please consider >> - tweeting your love for @dreamhost. It'll warm our hearts, soothe >> - our souls, and get you good karma at some point down the road. >> ------------------------------------------------------------------------ >> >> Hi again Rob! >> >> I've looked into this matter and it looks like the 'scooter' mount was >> not mounted, and the archives are stored on that mount. That's why the >> list was showing a 404 for the list archives while the mailman panel >> itself was working okay. >> >> I've gone ahead and had 'scooter' mounted back to the 'che' mailman >> server and that looks to have fixed the issue with the archives as that's >> all coming up for me now. >> >> Looks like you're all set! Please reply back if you have any other >> questions at all. >> >> >> Thank you kindly, >> >> Jin K. > > That brought the list back, but the problem of it being really slow remains: > > $ time wget > http://lists.landley.net/pipermail/toybox-landley.net/2014-October.txt.gz > --2014-10-22 10:34:47-- > http://lists.landley.net/pipermail/toybox-landley.net/2014-October.txt.gz > Resolving lists.landley.net (lists.landley.net)... 66.33.216.51 > Connecting to lists.landley.net (lists.landley.net)|66.33.216.51|:80... > connected. > HTTP request sent, awaiting response... 200 OK > Length: 40282 (39K) [text/plain] > Saving to: `2014-October.txt.gz' > > 100%[======================================>] 40,282 232K/s in > 0.2s > > 2014-10-22 10:35:59 (232 KB/s) - `2014-October.txt.gz' saved [40282/40282] > > > real 1m11.497s > user 0m0.008s > sys 0m0.012s > > > That's 71 seconds to wget a small text file. The speed was fine once it > started downloading, but the "awaiting response..." sat there for over a > minute. This is actually fairly normal for attempts to access the web > archive (at least pages that aren't in your squid cache). You click on a > link and go get a beverage. > > I'm getting requests from my users to let gmane crawl it so they have an > archive that's reliably up and readable. (This doesn't help the problem > of when the update daemon stops stop running for a day or more at a time > with known pending messages it hasn't processed yet, but the archive > seems to be up to date at the moment...) > > Rob > On 10/23/2014 03:24 AM, DreamHost Customer Support Team wrote:> ------------------------------------------------------------------------ > - After reading this response, please consider visiting > - the survey below to comment on its quality. Thanks! > - http://www.dreamhost.com/survey.cgi?n=95591890&m=4554654 > - > - If the service you received from us was exceptional, please consider > - tweeting your love for @dreamhost. It'll warm our hearts, soothe > - our souls, and get you good karma at some point down the road. > ------------------------------------------------------------------------ > > Hello Rob, > > I apologize for the delay and for the inconvenience. There may be some > residual slowing with this issue. We are still looking into it and we > will have a solution for you as soon as possible. Please give us some > time as our admins are definitely looking into it. If you should have any > further questions, please feel free to message us back. :) > > > Thanks! > Jonathan N > On 12/08/2014 11:09 AM, DreamHost Customer Support Team wrote:> ------------------------------------------------------------------------ > - After reading this response, please consider visiting > - the survey below to comment on its quality. Thanks! > - http://www.dreamhost.com/survey.cgi?n=97274136&m=8507147 > - > - If the service you received from us was exceptional, please consider > - tweeting your love for @dreamhost. It'll warm our hearts, soothe > - our souls, and get you good karma at some point down the road. > ------------------------------------------------------------------------ > > Hello, > > On Sun, 07 Dec 2014, you wrote: > >> Remember this issue? It's back. >> >> Specifically, http://lists.landley.net/pipermail/toybox-landley.net/ is >> not showing December, which we're a week into now, and trying to go to >> the 2014-December page manually doesn't work either (404). >> >> Given the history of this issue ([roblan21 92848670] was back in August) >> I gave it several days to resolve itself, but it's not doing it... >> >> Could you give the server yet another kick? >> >> Thanks, >> >> Rob > > > I am running a config that will re-index the archives completely. Please > give the system some time to finish the tasks. If it is still not showing > after 24 hours, please let us know and we can further investigate. If > there is anything else you need help with, please let me know! Thanks! > Have a great day! > > > Anthony S > DreamHost Support > > On 12/11/2014 01:55 PM, DreamHost Customer Support Team wrote:> ------------------------------------------------------------------------ > - After reading this response, please consider visiting > - the survey below to comment on its quality. Thanks! > - http://www.dreamhost.com/survey.cgi?n=97401440&m=4664810 > - > - If the service you received from us was exceptional, please consider > - tweeting your love for @dreamhost. It'll warm our hearts, soothe > - our souls, and get you good karma at some point down the road. > ------------------------------------------------------------------------ > > Hello, > > On Wed, 10 Dec 2014, you wrote: > >> Two days later, >> http://lists.landley.net/pipermail/toybox-landley.net/2014-December/date.html >> has indeed shown up... saying that the most recent message was December 1. >> >> I've received email from that list on December 2, and December 3, and >> December 4... the most recent one was yesterday. >> >> So it's still over a week behind. >> >> Rob > > > I do apologize for the inconvenience! I have reported this to our admins > and they are working on resolving the issue as soon as possible. We will > follow up with you once we have more information on the server. In the > meantime, if there is anything else you need help with, please let me > know! Thanks! > > Anthony S > DreamHost Support > > > On 12/11/2014 01:55 PM, DreamHost Support wrote: > Hello, > > Your inquiry has been moved to the queue of a specific tech support > team member (this is either because they are already familiar with > your case or are the best equipped to assist you with this specific > issue). They will respond to you as quickly as they can but depending > on the complexity of the issue it may take longer than normal for > them to get back to you (even in excess of 24 hours in some cases). > > Thanks! > The DreamHost Ticket Moving Robot!